Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contactus@tryarticwave.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contactus@tryarticwave.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contactus@tryarticwave.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contactus@tryarticwave.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contactus@tryarticwave.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contactus@tryarticwave.com.
RETURN AND REFUND POLICY — ARTIC WAVE
Last updated: July 26, 2026
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At Artic Wave, we stand behind every product we sell. If something is not right with your order, we are here to help.
By placing an order on https://tryarticwave.com/, you agree to the terms described in this policy.
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1. 30-DAY MONEY-BACK GUARANTEE
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We offer a 30-day satisfaction guarantee on all Artic Wave products. If you are not satisfied with your purchase for any reason, you may request a return or refund within 30 calendar days from the date your order was delivered.
To request a return or refund, contact us at contactus@tryarticwave.com with your order number and reason for your request. Do not send items back without prior written approval from our team.
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2. RETURN CONDITIONS
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To be eligible for a return, the item must be:
— In the same condition as received, with no signs of misuse or damage caused after delivery;
— Returned in its original packaging with all included accessories (remote control, power cable, mounting hardware, user manual);
— Free from physical damage, burns, water damage, or modifications made by the customer;
— Sent back to the address provided by our support team after approval.
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3. RETURN SHIPPING
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Unless the item arrived damaged, defective, or incorrect due to our error, return shipping costs are the responsibility of the customer.
Items must be shipped back within 14 calendar days of return approval using a tracked shipping service. Artic Wave is not responsible for returns lost or damaged in transit.
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4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
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If your order arrives damaged, not working, or incorrect, contact us within 72 hours of delivery at contactus@tryarticwave.com and include:
— Your order number;
— A clear description of the issue;
— Photos or a short video showing the defect or damage;
— Photos of the packaging and the shipping label.
If your claim is approved, we will offer a free replacement, a full refund, or store credit depending on stock availability and the nature of the issue.
Claims submitted after 72 hours may be more difficult to verify and may not qualify for a free remedy.
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5. ITEMS NOT ELIGIBLE FOR RETURN
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The following are not eligible for return or refund:
— Products damaged due to improper installation, misuse, or accidents after delivery;
— Products that have been modified, disassembled, or tampered with;
— Water-damaged products used outside of recommended conditions;
— Returns sent without prior written approval;
— Orders refused or returned due to unpaid customs duties or import taxes;
— Items returned after the 30-day window;
— Fraudulent or abusive return requests.
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6. REFUND PROCESSING
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Once your return is received, inspected, and approved, we will notify you of the outcome.
Approved refunds are issued to the original payment method within 10 business days of approval. Depending on your bank or payment provider, it may take additional time to appear on your statement.
Shipping fees and handling charges are non-refundable unless the issue was caused by our error.
If a package is refused or returned due to unpaid customs duties or failure to collect, the original and return shipping costs plus a 20% restocking fee will be deducted from any applicable refund.
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7. ORDER CANCELLATION
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Orders are processed quickly. If you need to cancel your order, contact us immediately at contactus@tryarticwave.com.
If the order has not yet been shipped, we will cancel it and issue a full refund.
Once an order has been shipped, it can no longer be cancelled. The return policy applies instead.
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8. MISSING ITEMS
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If part of your order is missing, check your tracking information first. Some orders may ship in multiple packages.
If all packages show as delivered and an item is still missing, contact us at contactus@tryarticwave.com with your order number within 7 days of the last delivery.
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9. CHARGEBACKS AND PAYMENT DISPUTES
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If you have a problem with your order, please contact us first at contactus@tryarticwave.com before opening a dispute with your bank or payment provider.
Opening a chargeback before contacting us may delay the resolution, as some payment providers restrict our ability to issue refunds while a dispute is active.
Fraudulent chargebacks or false claims may result in refusal of future orders.
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10. CONTACT
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Artic Wave
Website: https://tryarticwave.com/
Email: contactus@tryarticwave.com
